Shipping Policy
This Shipping Policy explains how Parker India ("we", "us", "our") processes, packs, and delivers orders placed on luxorparker.in. By placing an order with us, you agree to the terms below.
1. Shipping Charges
- Orders below ₹1,000 (order value, before any applicable taxes/discounts): a flat shipping charge of ₹79 applies.
- Orders of ₹1,000 and above: shipping is free.
Shipping charges, where applicable, are shown at checkout before you complete your payment.
2. Cash on Delivery (COD)
- COD is available on eligible pin codes only.
- The maximum order value eligible for COD is ₹1,000. Orders above this value must be paid online (prepaid) at checkout.
- COD is not available on personalized/engraved products or custom orders; these must be paid online (prepaid) at checkout.
- We reserve the right to restrict or withdraw COD on specific orders, products, or locations at our discretion, including as a fraud-prevention measure.
3. Order Processing & Dispatch
- Orders are typically processed and dispatched within 1–3 business days of order confirmation, excluding Sundays and public holidays.
- Orders that include personalization/engraving may require additional processing time; the estimated dispatch date will be communicated on the product page or at checkout.
- In case of unexpected delays due to stock availability or other operational reasons, we will notify you by phone or email.
4. Delivery Timelines
- Once dispatched, orders are typically delivered within 3–7 business days depending on the destination.
- Delivery timelines are estimates and are not guaranteed. Delays caused by our courier partners, customs, weather, strikes, or other events outside our reasonable control are beyond our responsibility, though we will assist in tracking and resolving such issues.
- Each order is shipped to a single delivery address. If you would like items sent to multiple addresses, please place separate orders.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email/SMS. You can also check your order status by contacting us at contact@luxorparker.in or +91 98188 91706.
6. Packaging & Delivery Condition
- All orders are shipped in secure, tamper-evident packaging.
- Please inspect your package at the time of delivery. If the package appears damaged, tampered with, or opened, you may refuse delivery and must inform us immediately, along with a photo/video of the package, at the contact details below.
7. Invoice & Tax Compliance
As required under Indian tax regulations, every shipment includes an invoice reflecting the product price and applicable taxes (GST).
8. Serviceable Locations
We currently ship to serviceable pin codes across India. Serviceability for a given pin code can be checked on the product page at the time of purchase. We do not currently ship internationally unless explicitly stated on the website.
9. Delivery Confirmation
For security purposes, our courier partner may request a signed delivery acknowledgement or an OTP at the time of delivery.
Contact Us
If you have any questions, you can reach Parker India customer support at:
Phone: +91 98188 91706
Email: contact@luxorparker.in
Registered Address: A-40, Hosiery Complex, Phase-II, Noida Extension, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201305, India
