Return & Refund Policy
At Parker India, we want you to be genuinely happy with your purchase. This policy explains how returns, replacements, and refunds work, and what we need from you to process a claim.
1. Reporting Window: 48 Hours
Because our products are inspected before dispatch, we require claims for damaged, defective, or incorrect items to be raised within 48 hours of delivery, through the return/refund process described below. Claims raised after this window under this process may not be eligible for return, replacement, or refund.
If a product quality or damage issue is identified after this 48-hour window (for example, a manufacturing defect that becomes apparent later, or a warranty-related complaint), this is handled separately by our dedicated Consumer Care team rather than through the return/refund process below. See Section 11 for how to reach Consumer Care.
2. Unboxing Proof is Mandatory
To help us verify and process your claim quickly and fairly, you must provide one of the following at the time you raise a return/refund request:
- An unedited video of the unboxing, recorded continuously from the moment the sealed package is opened, clearly showing the product and any damage/defect/discrepancy; or
- Clear photos or a video of the damaged, defective, or incorrect product, along with the outer packaging and shipping label.
Claims for damaged, defective, missing, or incorrect items submitted without this proof cannot be processed. This requirement does not apply to warranty claims raised after the 48-hour window, which are handled separately under our product warranty terms.
3. Eligibility for Return / Replacement / Refund
- The request is raised within 48 hours of the order being marked delivered.
- Unboxing proof or photo/video evidence (as described above) is provided at the time of the request.
- The product is unused, in its original condition, with all original packaging, accessories, tags, and documentation.
- The issue is one of the following: product received damaged, defective/non-functional, incorrect item or variant delivered, or an item missing from the order.
4. Items Not Eligible for Return
- Personalized or engraved products, unless the personalization/engraving itself is incorrect due to our error.
- Products purchased on clearance/final sale, unless explicitly stated otherwise at the time of purchase.
- Change-of-mind returns (e.g., disliking the color, design, or feel of the pen) are not accepted; we encourage you to review product details, dimensions, and images carefully before ordering.
- Products showing signs of use, misuse, or damage caused after delivery.
5. How to Raise a Request
Within 48 hours of delivery, contact us with your order number, product name, a description of the issue, and the required unboxing/damage proof:
Phone: +91 98188 91706
Email: contact@luxorparker.in
Our team will review your submission and confirm eligibility, typically within 2–3 business days.
6. Replacement
Where a claim is approved and a replacement is available in stock, we will arrange pickup of the original item (where required) and dispatch a replacement at no extra cost. If a replacement is not available, we will offer a refund instead.
7. Refunds
- Once your return is approved and, where applicable, the product is received and inspected at our facility, we will process your refund.
- Prepaid orders are refunded to the original payment method.
- Cash-on-Delivery (COD) orders are refunded via bank transfer; you will be asked to share your bank account details for this purpose.
- Refunds are typically initiated within 7 business days of approval and may take a further 5–7 business days to reflect in your account, depending on your bank or payment provider.
8. Return Shipping / Pickup Address
Where a physical return or pickup is required, our reverse-logistics partner will collect the item from your delivery address, or you may be asked to ship it to the address below. We will confirm the applicable process when your claim is approved.
Returns Address: 25_GUR05 Luxor Writing Instrument Pvt Ltd, C/O Prozo Distribution Private Limited, Shed No. 1, Khewat No. 292 and Khatoni No. 318, Rectangle No. 175, Killa No. 11(8-0), 12(7-16), situated at Village Bhorakalan, opp. HP Petrol Pump, Tehsil Pataudi, Gurugram, Haryana – 122413
Returns Contact: +91 97213 01868
Where the return is due to our error (damaged, defective, or incorrect item), we bear the reverse shipping cost. For any other approved return, return shipping costs may be deducted from your refund.
9. Order Cancellation
Orders can be cancelled free of charge before they are dispatched. Once an order has been dispatched, it cannot be cancelled and would need to follow the return process above upon delivery.
10. Damaged, Defective, or Incorrect Items
We're sorry if this happens. Please inspect your order as soon as it arrives and, if there is a problem, report it within 48 hours with unboxing/damage proof as described above so we can arrange a replacement or refund promptly.
11. Product Quality Complaints After the 48-Hour Window
If you experience a product quality issue, workmanship defect, or damage that you notice after the 48-hour return/refund window has closed, please do not use the return/refund process above. Instead, raise your complaint directly with our Consumer Care team, who handle these cases separately:
Consumer Care Toll-Free Number: 1800-102-3855 (Toll-Free)
Consumer Care Email: consumercare@luxoroffice.com
Please share your order number, a description of the issue, and supporting photos/videos when you contact Consumer Care, so your complaint can be assessed as quickly as possible.
Contact Us
If you have any questions, you can reach Parker India customer support at:
Phone: +91 98188 91706
Email: contact@luxorparker.in
Registered Address: A-40, Hosiery Complex, Phase-II, Noida Extension, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201305, India
