Privacy Policy
Luxor Writing Instruments Private Limited, trading as "Parker India" ("we", "us", "our"), operates luxorparker.in (the "Site") and provides related products and services (together, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase on the Site, and describes your rights regarding that information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact details: name, billing and shipping address, phone number, and email address.
- Order & payment information: items purchased, order history, and payment confirmation details. We do not store your full card, UPI, or net-banking credentials; these are processed directly by our payment gateway partners.
- Account information: username, password (encrypted), and preferences, if you create an account.
- Communications: information you share when contacting our customer support, including for returns, warranty, or personalization requests.
- Device & usage information: IP address, browser type, device identifiers, and how you interact with the Site, collected automatically through cookies and similar technologies (see our Cookie Policy).
2. How We Use Your Information
- To process, fulfil, and deliver your orders, including personalization/engraving requests.
- To communicate with you about orders, shipping updates, returns, and customer support requests.
- To send you marketing communications, offers, and product updates, where you have consented to receive them; you may opt out at any time.
- To improve the Site, our products, and the overall shopping experience.
- To detect, prevent, and investigate fraud, abuse, or security issues.
- To comply with applicable law, including tax, accounting, and consumer-protection obligations.
3. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate the Site and fulfil orders, such as our ecommerce platform (Shopify), payment gateways, courier and logistics partners, and customer support tools.
- Marketing and analytics partners, to help us understand Site usage and to show you relevant advertising, where permitted.
- Government authorities or regulators, where required by law or to protect our legal rights.
- A successor entity, in the event of a merger, acquisition, or sale of business assets.
4. Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, and personalize your experience. Details of the cookies we use and how to manage them are set out in our separate Cookie Policy.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Subject to applicable law (including the Digital Personal Data Protection Act, 2023), you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to any legal obligation we may have to retain it.
- Withdraw consent for marketing communications at any time, by using the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.
8. Children's Privacy
Our Services are not directed at children under the age of majority, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
10. International Transfers
Where personal information is transferred, stored, or processed outside India (for example, by service providers such as Shopify), we take steps to ensure it receives an adequate level of protection consistent with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last updated" date.
12. Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
Phone: +91 98188 91706
Email: contact@luxorparker.in
Registered Address: A-40, Hosiery Complex, Phase-II, Noida Extension, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201305, India
